Read What Our Happy Customers Are Saying About Our Home Improvement Services

We were anxious to begin our kitchen remodel project to add new windows, a double wall oven and induction cooktop to our 10 year old home, but were at a loss as to where to begin. Luckily, friends had suggested that we contact James R. Taylor and Sons, Inc., out of East Troy.

From out first meeting with Jim Taylor and Hannah, we were impressed. They listened to our ideas, corrected some misconceptions we had harbored and responded with a concise plan, anticipated time line and very fair cost estimate for the project.

At every turn we were treated as if we were their most important customer and principal project. We came to almost take for granted the easy communication and coordination afforded to each phase of the project.

The skill and expertise of the various craftsmen and subcontractors was always on full display. All of the workers showed attention to detail, yet each also exhibited a very personal touch that spoke of a genuine sense of respect, friendliness and courtesy so often absent in these trying times.

All of the professionals involved in each stage of the remodel were readily approachable and gave honest opinions on options and suggestions that came to light at different times. We always felt fully informed so that decisions became comfortable and never had any sense of unease that we had to “settle” for a second-best option. Moreover, no one even flinched when we asked for additional input into the overall project as new ideas percolated into our design.

As careful and precise as the construction phase displayed, so also was the care in deconstructing and demolishing all that was being replaced. Everyone payed very close attention to efforts to minimize dust debris, and cleanup of the project site took place at the conclusion of every workday. Every effort was made to minimize the disruption of our daily routines even as the kitchen project renovated such a focal area of our home.

To be sure, we cannot say enough good things about J.R. Taylor and Sons! We love our new kitchen and would not hesitate to use them again or recommend them to other homeowners!

We enjoyed our project with James R. Taylor and Sons from beginning to end … what a great team! Our project was a complete remodel of a 3-bedroom, 2-bath lake home in Walworth County. From the beginning we knew we wanted to make some substantial changes to the place and to create a more modern look and feel to our home. We selected James R. Taylor and Sons to do the project front-to- back and were thrilled with the outcome! Jim Taylor and his team brought an essential mix of talent and caring to our project that made all the difference. 

We look forward to many years of enjoyment at our new lake house and are thankful to the team at James R. Taylor and Sons for making our ideas and our dreams come to life!

Thank You,

We wanted to take a moment and thank the James R. Taylor & Sons company for the excellent work done on our farm property, barn and house. The property is an historic Town of Troy farm. The barn dates back to 1910 and the home to 1868. When we bought the property, both structures were in desperate need of refurbishing and care. We have since worked to bring them back to their formal glory. The barn presented a particulara particular challenge due to its size and poor state of repair. When looking for a company to work with us to repair the roof, we knew we wanted someone local, with a solid reputation for great work and strong part of the community. We found that in James R. Taylor & Sons. From the outset, we were impressed when meeting Jim, the owner, to discuss the project including options, timing, and concerns. We were quickly won over. 

The roofing team at our house, led by Chas, did a great job. Everyone was personable and professional.  Countless were the times that Chas or others connected with us with questions of how to proceed, always with possible options and recommendations. They worked from dawn til dusk, fighting the elements (more than once pop-up rain storms threatened all of the work). They cleaned up daily, and left the entire site well-tended after the job was complete. They clearly went over and above to make sure the work was done professoinally, and with a very appreciated personal touch. 

Thank you for being a part of the journey of this new life! 

Thank You,

We are enjoying our new garage service door and I felt a note of appreciation was in order. Our first experience with James Taylor was due to awful hail damage at our other home in spring of 2018. Although not a situation we wanted to experience, the quality of the work experienced was wonderful. All the workers were courteous and very talented. 

So when we determined that we wanted a service door put in the back of the garage at our new home our first choice was James Taylor because of the quality of the end product and the craftsmanship of the staff. We were right in our choice. Terry and Tracy did such a great job and made sure we were happy with everything necessary to complete the work. 

Thank you also to you Andrew for dealing pleasantly with all my questions and inquiries! We will recommend James Taylor to anyone who needs construction/home improvement services. 

Thank You,

First & foremost . . . I LOVE everything  . . . including Mike & Erik, especially Mike!  I’m sure you know what kind of gold you have here with these two!  They complement each other well, Erik is the people person, his positive attitude is just the lift Mike needs.  Mike has SO MUCH knowledge behind him, makes me enjoy his gruffness even more.  My impression – right or wrong is - he was wronged so many times before that he is just waiting for the ball to drop again, instead of enjoying the process.  Their banter back and forth is delightful!  You know you have happy employees when they just burst out in song and it was BOTH of them singing, not just Erik.  LOVE THAT!  

My house will be way to quiet when this project is over.   They are also extremely hard workers.  Outside of lunch there was not even a break unless Leslie stopped to give them something or tell them something.  They arrived by 7:30 and didn’t leave until after 5 – definitely not of the union mentality.   Not only are they enjoyable to work with, but they are focused on the project, they are funny, creative and extremely hard working.

So . . . observations . . . there are many parallels between your business and mine, only the projects I manage are IT related, instead of construction / remodel - but the same concepts apply.  I work with guys like Mike and Erik all day long and I work with customers that can be high maintenance.  There are always issues that pop up in a project and flexibility is key to success.  My favorite customers are the ones that actually want to partner with the guys and not dictate (or even demean them during the project), I think the entire process goes so much better when you are partners.    For years we have been trying to better align our business to become ‘trusted advisors’ to our customers and not just implementers.   We spent TONS of money bringing in experts to talk to our teams about developing relationships with customers so we become their ‘go-to’ company.  It took a LOT to get this concept into the heads of our sales team (who prior to this just wanted to sell widgets and make their money).  Times are changing and no longer is the big money on the product or software sale, now the money is in implementing the new technology and there are a lot of companies for the customer to choose from who do what we do.  Most of the sales team are finally embracing the concept and are more successful because of it.  

YOU have the understanding of how important the ‘trusted advisor’ piece is inherently – or at least you give the appearance it comes natural to you. On my side the sales people have become more successful because of their training, but the idea hasn’t filtered over to the engineering team yet.    That long lead up brings me to my revelation this week . . . as the glass guy stood in front of us and asked a question,  both Steve & I turned, in unison, to Mike for his thoughts.   Whether or not he wanted to become a ‘trusted advisor’ it automatically happened.  It might not be totally willing or a conscious effort on this part, but Mike has taken on that role (and I can tell you Steve does not trust many people, for him to turn with me to Mike, means Mike won him over these last few weeks).  The suggestions Mike has made along the way have been fantastic, invaluable . . . you know I will want him on every job I do going forward.  I want to just keep him, move him in the spare room.  Because you are so aware of things, I’m confident you already know all I’m telling you but THIS GUY IS FANTASTIC!  Erik helps Mike in a lot of ways (work and others).  You have the perfect pairing.  I just love when Mike comes to talk to me (I really have been doing my best to not bother them during the day – I know you have a ton of other places for them to be and I don’t want to slow anything down) – but when he comes to say, ‘how about this?’ or ‘did you think about that?’ I couldn’t be more grateful.   So, for your business, the philosophy of being the trusted advisor HAS filtered down to your people – great to see!  Not sure if you bonus your teams, but these two . . . they deserve one! 

Wait until you see their work!   The first day the tiling started, Leslie popped in so I peaked in, and was speechless.  If I didn’t have to jump back out for a conference call I would have been in tears and now that the tile is in and ready for grouting I just stand in the doorway and marvel at how talented they are.  Not only are you my trusted advisor, but your team follows your lead and steps up during your absence.   

Our house was originally aluminum sided when built in the winter of 1993-1994. The original wood windows had been replaced in 2003 and plastic shakes in 2007, on the front dormer in an attempt to cure leakage. These jobs, plus some others, had been performed by several local contractors. There were always negative issues with poor workmanship and ongoing problems. In 2013, we elected to have the original roof removed and replaced by James R Taylor & Sons and were so impressed with the caliber of the work, helpfulness and honesty of both the firm and their crew that we made the decision to have the outside of our house refurbished this year by them as well. This consisted of removal of the original aluminum siding and trim, OSB sheeting of the entire house, new vinyl siding, new trim, new front door, new door hardware and new exterior light fixtures. During this work, some of the original construction shortcomings were addressed as well. The crew was friendly and considerate of our property, performed great work, did a nice cleanup job and was a pleasure to have. We’re not only pleased with work, but feel fortunate that we chose the Taylor firm and had the absolutely first-rate crew.

First off, I cannot say enough about your estimator, Terry Collamore, who I found to be very professional and knowledgeable of his trade. Terry was not only timely with his appointments but also he was truly genuine in his concern for understanding my needs and wants. He advised me well and was always available when I called him. I felt extremely comfortable working with him.

Secondly, I was pleasantly surprised when the work crew showed up. Corey, the foreman, and his men, Tracy, Dan and Eric, each of them personally introduced themselves to me and immediately put my apprehensions to rest. These men did an amazing job transforming my dilapidated 25+ year old cedar-sided home to a brand-new looking one in just a few days. I found all of the crew to be professional and polite, and they worked on my home as if it were theirs. They were quite the artists!

In closing, my initial experience with your company was a positive one. It was the first time, that I can remember, I had absolutely no reservations about opening my home to strangers who not only spoke and understood English, but also did a complete job from start to finish. A "trust factor" existed from the moment I met them to the time I said goodbye and thank you. That to me, my sir, was priceless.

- Ed 

Your entire crew was out today to take care of my roofing project. I was very impressed with all of the crew members. What a pleasure to see the professionalism of all involved in my project as well as the attention to detail and post cleanup of my entire yard area that was affected by this roofing project. I would give them all and your company the highest rating possible for fast, efficient and again just outstanding service. Thanks a million, I will recommend your company to anyone that asks.

I want to tell you how much I value the job you did and your company itself. The look of my kitchen is probably more than John and I imagined! You told me it would look like it came from a magazine and it does! Now I can cook and be part of the party at the same time. Before we had limited space to accommodate our family gatherings, but now we can comfortably fit living and cooking in our once limited area! The counters, cupboards and floor give me the relaxed kitchen we always wanted!

Thank you!

We had an absolutely wonderful weekend in our new kitchen. I wanted to let you know that it's absolutely breathtaking and is exactly what I always dreamed it would be. You and Leslie and your entire staff were a delight to work with. We always felt like you kept all lines of communication open, listened to every detail and tried to help us stay within budget. Adam was especially helpful with his ideas about tiling the island and using white on white. It all looks amazing! We’re absolutely thrilled with your company and entire staff's work ethic. Everyone with whom we came into contact over the duration of the project was professional, friendly and hardworking. You'd never know this kitchen now was the same room as before. We are so happy that you've been such a huge part of helping us to restore the most important room of our house to what it deserved to be. I am so proud of our kitchen now. You all made our dreams come true. We are thrilled with your work and would choose you again on future projects!

- Danielle 

To our "Taylor Team", everytime we walk through or use our new kitchen we think of you and the fantastic job you did in giving us our dream kitchen. It is functional, efficient, trend-setting, and beautiful! Not only did you provide a service to us but we are more than happy to recommend to others, and we are happy to say we became friends as well. Thank you all!